MngUpdateDesk

Requires set_customers. The current and target desk must match manager brand and desks scope loaded from the cached staff manager record.

Updates an existing CRM desk.

The desk is identified by brand and desk. The desk code itself is not renamed by this method.

Request Parameters

Name	Type	Required	Description
desk	string	Yes	Existing desk code
brand	string	Yes	Brand namespace
name	string	No	Human-readable desk name
status	int	No	0 active, 1 archived
enable	int	No	1 enabled, 0 disabled
manager_id	int	No	Optional owner/team lead manager id
sort_index	int	No	UI ordering value

Request

{
  "command": "MngUpdateDesk",
  "extID": "1",
  "data": {
    "desk": "DESK_RETENTION",
    "brand": "default",
    "name": "Retention Team",
    "enable": 1,
    "manager_id": 10
  }
}

Response Data

{
  "desk": {
    "desk": "DESK_RETENTION",
    "brand": "default",
    "name": "Retention Team",
    "status": 0,
    "enable": 1,
    "manager_id": 10,
    "sort_index": 100,
    "created_time": 1710000000,
    "updated_time": 1710000100
  }
}