Click2CallUpdateAgent¶

PUT click2call/agent

Updates a manager-to-line link. Only the fields present in the request are changed.

Disabling a link takes the manager out of that profile immediately: their next call through it is rejected with AGENTS_SETTINGS_NOT_FOUND instead of dialing from someone else's line.

Access Control¶

Allowed role: admin, within the brand of the caller.

Request¶

RESTTCPSDK

PUT https://{broker_domain}/click2call/agent

{
  "id": 12,
  "externalIdentifier": "1055"
}

{
  "command": "Click2CallUpdateAgent",
  "extID": "1",
  "data": {
    "id": 12,
    "externalIdentifier": "1055"
  }
}

const res = await platform.Click2CallUpdateAgent({
  id: 12,
  externalIdentifier: "1055"
});

Request Data¶

Field	Type	Required	Description
`id`	int	Yes	Link id
`managerId`	int	No	CRM manager id
`profileId`	int	No	Provider profile, must be `INDIVIDUAL`
`status`	enum	No	`ENABLED` or `DISABLED`
`externalIdentifier`	string	No	Manager identifier at the provider

Response Data¶

{
  "id": 12,
  "managerId": 10,
  "profileId": 4,
  "externalIdentifier": "1055",
  "status": "ENABLED",
  "updatedAt": "2026-08-24 14:22:41"
}

Errors¶

Code	Error	Description
`400`	`PROFILE_MODE_MISMATCH`	The new profile does not use per-manager lines
`404`	`NOT_FOUND`	Link not found, or the target profile does not exist in the brand
`409`	`AGENT_EXISTS`	The manager is already linked to the target profile