MailerGetEmail¶

GET mailer/email/message/:id

Returns one email with everything that happened to it: attempts, the last provider response, the error, opens and clicks, and the delivery events received for it.

This is the page an operator opens after "the customer says the email never arrived" — the webhook events show whether the provider ever reported anything.

Access Control¶

Allowed roles: admin, leader, manager. A manager sees only their own emails.

Request¶

RESTTCPSDK

GET request

GET https://{broker_domain}/mailer/email/message/{id}
Authorization: <JWT_TOKEN>

{
  "command": "MailerGetEmail",
  "extID": "1",
  "data": {}
}

const res = await platform.MailerGetEmail({});

Path Parameters¶

Parameter	Type	Description
`id`	int	Email id

Response Data¶

{
  "id": 812,
  "email": "[email protected]",
  "subject": "Your deposit is confirmed",
  "status": "DELIVERED",
  "kind": "TRANSACTIONAL",
  "attempts": 1,
  "externalId": "prov-99213",
  "bounceType": null,
  "errorCode": null,
  "errorMessage": null,
  "openCount": 1,
  "clickCount": 0,
  "lastClickedUrl": null,
  "closedBy": "PROVIDER",
  "sentAt": "2026-08-24 13:32:41",
  "deliveredAt": "2026-08-24 13:32:49",
  "openedAt": "2026-08-24 13:40:02",
  "data": { "amount": "250 EUR" },
  "webhookEvents": [
    {
      "id": 5121,
      "providerEventId": "EV-99213-1",
      "result": "PROCESSED",
      "payload": { "RecordType": "Delivery" },
      "createdAt": "2026-08-24 13:32:49"
    }
  ]
}

Errors¶

Code	Error	Description
`403`	`PERMISSION_DENIED`	The email belongs to another manager
`404`	`EMAIL_NOT_FOUND`	Email not found in the brand